Privacy Policy

We are High Tides Hospitality Group, referred to as "we", "us" and, "our' throughout this privacy policy. Our website can be found at www.hightides.com.au. 

We are committed to keeping your personal information private. This privacy policy outlines how we collect, store, use and disclose personal information obtained from our website when you buy our products, communicate, or interact with us or enter any of our competitions or surveys.

Our privacy policy is based on the National Privacy Principles of the Commonwealth Privacy Act 1988. However, there may be exemptions contained in the Act that also apply to us. We may amend this policy at any time by updating the latest version on our website. Please note, we are not responsible for the privacy practices of any other website that you may click through to when you use our website.

WHAT INFORMATION DO WE COLLECT FROM OUR WEBSITE?

The information we collect falls into five main categories:

YOUR PURCHASE INFORMATION

We collect your name, email address, delivery date, phone number and the details of the products you are purchasing from us. If you share any information with us on social media, we will store this information indefinitely. When you share your email address with us, you may be asked to opt-in to receive marketing information.

We also collect payment and billing information. We do not store full details of your credit card, but we do capture truncated data and your card's expiry date. However, your credit card information is stored by our payment provider. 

YOUR IP INFORMATION

When you visit our website, we collect information that will identify your IP address. We also record the date and time of your visits, time spent on the site, pages visited, the documents you download and the previous website you visited, including URL and browser.

YOUR ACTIVITY INFORMATION AND PUBLISHABLE CONTENT

We also use cookies to track passive data, which allows us to track your activities on our website. This data may include orders, enquiries, votes, phone calls or publishable content such as comments, together with the activities you favoured and the activities you left before reaching a conclusion. Passive activity tracking data can also authenticate information to minimise spam.

DEMOGRAPHIC INFORMATION

We also collect generic information that is not necessarily unique to you. This could include your postcode, age, gender, shopping preferences and saved favourites.

COOKIES

We use cookies to retain information about you so that if you return to the website at a later date, your login information and screen display choices are saved. You can choose to allow cookies, but you may not experience the same level of personalisation or enjoy an enhanced user experience if you opt-out of using cookies, you may be unable to post comments or vote on social content.

HOW WE COLLECT AND HOLD INFORMATION

We collect your personal information as outlined above via numerous channels, including phone, email, mail, website, customer service centre, survey entries, competitions, and when you interact with us on social media.

We take steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. We keep your personal information secure. It will be held by us on our database in line with the requirements of the Privacy Act. We will not release your personal information unless you authorise us to do so. However, we will release your personal information if required by law.

WHY WE COLLECT YOUR INFORMATION AND HOW WE USE IT

We collect your personal information for a number of reasons, including the following:

• To identify and communicate with you so that we can fulfil your order.
• To provide information or advice to improve and personalise your experience.
• To better understand customer needs by carrying out market research.
• To offer promotions, competitions and marketing offers you have opted into.
• To track the performance of our website
• To counteract fraud, loss and prevent theft
• To investigate any breach of our terms and conditions or if we suspect unlawful activities have taken place.

HOW WE DISCLOSE YOUR INFORMATION

We may disclose your personal information to third parties when we undertake any of the activities mentioned above or if disclosure is permitted by yourself and is in accordance with this privacy policy. 

THIRD PARTIES MAY INCLUDE: 

• Employees, contractors, or service providers that need access to your information to carry out the sale of our products or as part of our wider business activities.
• Delivery suppliers of products and services, including warranties and product recalls.
• Law enforcement personnel such as the police, emergency services, government department and regulators.

Any third party provided with your personal information must protect it in line with the Privacy Act. If we transfer your personal information overseas to a service provider, we require the recipient of your information to use it only for the purpose for which it was provided so we can meet the terms of the Privacy Act and confidentiality and data protection requirements.

HOW WE KEEP YOUR INFORMATION SECURE

We take all reasonable steps to protect your personal information from loss, misuse, or inadvertently being misappropriated by unauthorised third parties. We use a range of processes to protect your data, including firewalls, passwords, encryption of data, truncation of credit card numbers and secure servers.

Security of your personal information online can never be guaranteed, so when you provide your data to us via the internet, you always do so at your own risk. We do not accept responsibility for any loss, misuse, or misappropriation of your data when its security is not entirely within our control.

You must keep your username and password confidential and secure when using our website. You will be responsible for any activities that take place using your username and password, which includes the publication of illegal or defamatory material. You will also be responsible for any unlawful activities that take place using your username and password or any charges made to your credit card.

If you believe that misuse, loss, or any unauthorised access to your personal information has taken place, please get in touch immediately.

PERMISSION TO PUBLISH CONTENT

When you submit content, such as comments, testimonials, votes, or posts on forums, to use for publication, you assign us the transferrable, perpetual right to publish and use your content for marketing purposes without limitation. 

By submitting content to us, you also warrant that the content is owned or produced by yourself and that you have the right to assign publication rights to us. Content submitted by you for publication may be disclosed to all visitors of our websites and may also be used on other websites at our discretion.

If you provide personal information - either yours or a third party's - as part of the publishable content you provide, you warrant that you have permission from the third party to publish the information. In addition, you indemnify us against any consequences arising from the published information. If you find your personal information published on our website without your consent, please contact us immediately.

HOW TO ACCESS YOUR PERSONAL INFORMATION

You can request access to the personal information we hold at any time. If you wish to change any information we have, you will need to verify your identity. We will then process your request in line with the requirements of the Privacy Act. There may be a small administration fee involved, which will cover the cost of your request.

GETTING IN TOUCH

If you have any questions about the information outlined in this privacy policy or you would like to make changes to your personal information, please email hello@hightides.com.au .